Privacy Policy

Q GAS COMPANY LIMITED – Q GAS Co., LTD. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LPG marketplace platform (the “Service”).

1. Scope of Application

This Policy applies to:

  • Our mobile applications (iOS and Android)
  • Our website and related services

2. Information We Collect

2.1 Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address

2.2 Account and Usage Information

  • Username and password (encrypted)
  • Order history
  • Transaction details

2.3 Device and Technical Information

  • IP address
  • Device ID
  • Operating system
  • Usage logs

2.4 Location Data

We may collect your location data when:

  • You enable location services
  • You place an order
  • You use live delivery tracking

📌 Important:

  • Location access is requested via your device permission
  • Used only for:
    • Delivery operations
    • Real-time tracking of orders
  • Location data is retained only as necessary and not continuously tracked without justification

3. How We Use Your Information

We use your information to:

  • Provide LPG marketplace services
  • Process orders and payments
  • Manage deliveries
  • Enable live delivery tracking
  • Prevent fraud and enhance security
  • Improve user experience
  • Communicate with you (e.g., order updates)

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity
  • Consent
  • Legitimate interests
  • Legal obligations

5. Disclosure of Information

We may share your information with:

  • Delivery personnel (drivers/riders)
  • Payment service providers (e.g., Stripe, Omise)
  • Cloud service providers such as Amazon Web Services or Google Firebase
  • Technical and analytics service providers
  • Government authorities when required by law

We only share data as necessary.

6. International Data Transfer

Your data may be processed or stored outside your country (e.g., cloud servers).
We ensure appropriate safeguards are in place.

7. Data Retention

  • Account data: retained while your account is active
  • Transaction data: retained as required by law
  • Location data:
    • Retained only during delivery
    • Deleted or anonymized afterward

8. Data Security

We implement appropriate measures, including:

  • Encryption (SSL/TLS)
  • Access control
  • Secure cloud infrastructure
  • Monitoring and auditing

9. Your Rights

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent

10. Cookies and Tracking Technologies

We may use:

  • Cookies
  • Analytics tools

to improve our services.

11. Children’s Privacy

Our services are not intended for individuals under 20 years of age.
We do not knowingly collect data from minors without parental consent.

12. Changes to This Policy

We may update this Policy from time to time.
Changes will be communicated via the app or website.

13. Contact Us

Q GAS COMPANY LIMITED
Email: wirotii@qgas.co

LINE OA: Q GAS
Address: 278/37 Nipatsongkhor 5 Rd., Hat Yai, Songkhla 90110 THAILAND

14. Acceptance

By using our Service, you acknowledge that you have read and agreed to this Privacy Policy.

Terms of Service

Welcome to Q GAS APP / Q GAS COMPANY LIMITED (“Platform”, “we”, “us”).
These Terms of Service (“Terms”) govern your use of our LPG marketplace platform.

By accessing or using our Service, you agree to these Terms.

1. Eligibility

  • You must be at least 20 years old
  • You must provide accurate and up-to-date information
  • You must not use another person’s account without permission

2. Nature of Service

We provide:

  • LPG buying and selling services
  • Delivery services
  • Order tracking (including live tracking)

📌 We act as an intermediary between buyers, sellers, and delivery providers.

3. Orders and Payments

  • You agree to pay the price shown in the platform
  • Payments are processed through third-party providers
  • We do not store your full payment card details

4. Delivery

  • Delivery time depends on logistics providers
  • Live tracking is an estimated service
  • We do not guarantee exact delivery times

5. Product Responsibility

  • Sellers are responsible for product quality
  • We do not guarantee product safety or suitability
  • Users should inspect products upon delivery

6. Cancellation and Refunds

  • Cancellation depends on order status
  • Fees may apply
  • Refunds follow platform and payment provider policies

7. Prohibited Use

You agree not to:

  • Use the service unlawfully
  • Provide false information
  • Attempt unauthorized system access
  • Disrupt the platform

8. User Accounts

  • You are responsible for account security
  • We are not liable for unauthorized access

9. Intellectual Property

All platform content, trademarks, and systems are owned by us.
Unauthorized use is prohibited.

10. Limitation of Liability

We are not liable for:

  • Indirect damages
  • Delivery delays
  • System interruptions beyond our control

11. Suspension or Termination

We may suspend or terminate accounts that violate these Terms.

12. Governing Law

These Terms are governed by the laws of Thailand.

13. Changes to Terms

We may update these Terms and will notify users accordingly.

14. Contact

Q GAS COMPANY LIMITED
Email: wirotii@qgas.co

LINE OA: Q GAS
Address: 278/37 Nipatsongkhor 5 Rd., Hat Yai, Songkhla 90110 THAILAND

15. Acceptance

By using our Service, you agree to these Terms.